Returns
30 Days No-hassle Return: You have 30 days to request a return after receiving your item. Please contact us at info@ohjewel.com with your order number first.
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:
Custom or personalized orders
Rush Order
Conditions of return
Buyers are responsible for return shipping costs. It is highly recommended to purchase insurance when returning.If the item is not returned in its original condition or get lost, the buyer is responsible for any loss in value.
Refundable Fee
Our jewelries are handmade, the most expensive part is the handmade art of artisans. Based on the experience, few customers choose the same style and same ring size. Even though we use recycled meterials to PROTECT THE ENVIRONMENT, craftsmen have to disassemble the ring and recycle the metal once returning item is received. The jewelry cannot be resold. That's why there will be handcrafted fee (20%-50% of item price) and shipping fee deducted, others will be refunded in 5 business days after the returned item is received..
How to return?
You can return the order to us using USPS (postal service), UPS, FedEx, or any other carrier that works for you. However, we do recommend that you get a tracking number for the return shipment back to us (for safety reasons). Once the package is delivered back to us, we will update you, and we will process a full refund back to you within 2 business days.
Email : info@ohjewel.com
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:
Custom or personalized orders
Rush Order
Conditions of return
Buyers are responsible for return shipping costs. It is highly recommended to purchase insurance when returning.If the item is not returned in its original condition or get lost, the buyer is responsible for any loss in value.
Refundable Fee
Our jewelries are handmade, the most expensive part is the handmade art of artisans. Based on the experience, few customers choose the same style and same ring size. Even though we use recycled meterials to PROTECT THE ENVIRONMENT, craftsmen have to disassemble the ring and recycle the metal once returning item is received. The jewelry cannot be resold. That's why there will be handcrafted fee (20%-50% of item price) and shipping fee deducted, others will be refunded in 5 business days after the returned item is received..
How to return?
You can return the order to us using USPS (postal service), UPS, FedEx, or any other carrier that works for you. However, we do recommend that you get a tracking number for the return shipment back to us (for safety reasons). Once the package is delivered back to us, we will update you, and we will process a full refund back to you within 2 business days.
Email : info@ohjewel.com