FAQ for Ohjewel

How long will I get my rings?

  • Normal Order : 2-4 weeks to process and 3-5 business days for arrival.
  • Custom Order : 5-6 business days to process and 3-5business days for arrival.
  • Rush Order : 7-12 business days to process and 3-5 business days for Rush now

I don't know my ring size, could you please help me?

If you’re not quite sure which size is right for you, refer to our size charts. They’re located underneath the available sizes for each of our products.

What to do if I purchased the wrong ring size?

lightly ring size issue:The best way is getting it resized with a local jeweler,which can save your time and get the exact ring size.
Ring size is too big:1, You can always have a local jeweler re-size the ring themselves in house.(Your local jeweler may refuse BUT Some professional jewelry store such as Jared or Kay can do it)
2, Get some sizing beads put in at a local jeweler. This way in the future if your ring size increases you can have the beads removed without altering the ring.
3, Getting something like a ‘ring snuggy’ or temporary plastic size adjuster.
4, Returning it and we will resize it for you or exchange to a new one.(Contact us for fees first).

Do you offer engraving?

Yes, we'd be happy to personalize your ring with an inscription for free. You can add the engraving when you place an order.


Can I alter the details of the rings? Can I do a different center stone or accent stones?

Of course! We offer all kinds of customizations! Please contact us at info@ohjewel.com for details!

What's the return/refund policy?

We offer 30 Days No-hassle Return, you get easily return for a refund or exchange if you don't like the item. Please read thisreturn & refundpage for details.

Questions you may ask before purchasing.

I'm nickel/alloy/copper allergic, is there any suggestion?

Please ask us to personalize a silver or platinum jewelry for you. Or at least choose 18k gold.

I was wondering if I can get a matching band made custom to go around the one my fiancé has.

We can custom make matching wedding rings. Please contact us and attach some photos of the ring you have

I bought my engagement ring. Are you able to make a matching necklace or earrings?

Yes. We can do any custom making. Please give us a photo for reference and metal type you need, We will quote to you later.

I was hoping to combine parts of two different designs? Can you do that?

Yes we can do custom orders. Send us your ideas and we will make it come true.

Do you do resizing?

Half eternity rings can be resized but full eternity rings cannot. It is highly recommended that double confirm the ring size and metal type you purchased.
If you're not sure for that, you can read the ring size guide from our page: Ring size Guide. The best way it getting it measured in a local jewelry store or Walmart.

Does this come with an engagement ring box?

Yes. It comes with a free jewelry box.

What carrier do you use with?

We use USPS for US domestic; Fedex and DHL for international shipment.

Qustions you may ask after purchasing.

I just placed an order and put the wrong size. Can I change it?

We will check the order status and help you get the ring resized. Please contact us for details.

I purchased the wrong color, is it possible to switch my gold selection?

It depends on the jewelry made process. We can switch the color before the metal bars formed into settings for free. Once the ring setting is formed, we have to remake it at cost or otherwise.

I accidentally placed an order, can I cancel it?

Yes. Please request a cancellation within 24 hours of purchase.

Can I update my shipping address?

Yes. We can updated your shipping address as long as the item is not sent out to the post office.